Refund & Return Policy

At OtakuSpectra, we strive to ensure your complete satisfaction with every purchase. However, due to the nature of our dropshipping model and the varied return policies of our suppliers, we have established the following guidelines to facilitate any necessary refunds or returns:

  1. Quality Guarantee: We stand behind the quality of our products and aim to deliver items that meet your expectations. If you receive a defective or damaged product, please contact us within 24 hours of receiving your order to initiate a return or exchange.

  2. Incorrect or Incomplete Orders: In the rare event that you receive an incorrect item or your order is missing components, please notify us immediately, and we will work swiftly to rectify the issue at no additional cost to you.

  3. Non-Returnable Items: As many of our products are dropshipped directly from our suppliers, the return eligibility may vary depending on the supplier's policies. Some items, such as personalized or custom-made products, may not be eligible for return or exchange. We will clearly indicate the returnability of each product on its respective product page.

  4. Refund Process: If a return is authorized, we will provide you with instructions on how to return the item(s) in their original packaging. Once the returned item is received and inspected, we will issue a refund to your original method of payment within 24 hours. Please note that shipping fees are non-refundable, and return shipping costs may be the responsibility of the customer unless the return is due to a mistake on our part.

  5. Cancellation Policy: If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed and shipped cannot be canceled, but you may still be eligible for a return or refund as per our policy.

By shopping with OtakuSpectra, you agree to abide by the terms outlined in our refund and return policy. If you have any questions or concerns regarding your order, please don't hesitate to contact our customer support team, and we will be happy to assist you.